Privacy Policy
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| This privacy notice discloses the privacy practices for (www.easyflower.my). This privacy notice applies solely to information collected by this website. It will notify you of the following:
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- What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
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| How you can correct any inaccuracies in the information
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What information do we collect?
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We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter you: name, e-mail address, mailing address, phone number and some other personal information. You may, however, visit our site anonymously.
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What do we use your information for?
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| Any of the information we collect from you may be used in one of the following ways:
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- To personalise your experience (your information helps us to better respond to your individual needs)
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer
- To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc
- Note: if at any time you would like to unsubscribe from receiving further emails, we include detailed unsubscribe instructions at the bottom of each email
- To administer a contest, promotion, survey or other site feature
- To use for Google Analytics, a web analytics service provided by Google Inc. Google will use all the information provided in cookies for evaluating your use of our website, compiling reports and providing services related to our website activity and internet usage
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How do we protect your information?
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| We implement a variety of security measures to maintain the safety of your personal information when you access your personal information. We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology. We do not store your financial information such as credit card number etc as payment will be processed via secured payment gateway provided by PayPal.
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How do you request data deletion?
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| You have the right to request data deletion from our site. If you want to change or delete your information, kindly contact us at booking@easyflower.my
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Yes, we use cookies technology.
Cookies are pieces of information that are stored by your browser on your computer hard drive for record keeping. Cookies can make using websites easier by storing information about your preference on any website. However cookies do not contain any personally identifiable information.
We use the cookies to recognize when you return to our website and for Google Analytics services. We use these cookies to obtain information about the use of our services and assess our website performance. Besides, cookies can also enhance our website according to your preferences.
Normally the internet browsers are pre-set to accept cookies. However you can reject or refuse to receive cookies by changing the setting at your internet browser.
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Refund Policy
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| Refunds are permitted for return reasons as outlined above.
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- Refund will only be processed after inspection on the return product(s) if they are in good condition as per original packaging when delivered to you.
- We will notify you via email and/or phone call on the status of your refund request.
- Refund will be made directly to the original mode of payment used (credit/debit card, online bank transfer or e-wallet) within 14 working days from the day we notified you on the refund status.
- For purchases outside of Malaysia, your refund remittance may take a longer period and subject to financial fees offered by the chosen financial service provider where we will discuss the options with you.
- If you do not receive your refund within the agreed refund period, you may write to our customer service champion at booking@easyflower.my
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Shipping Policy
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After your order is successfully paid, it may take up to 2 working days (exclude weekends & public holidays) to process and ship your order.
Purchases made after 12 pm (Malaysia Time) will be processed in the next business day. If your order is placed after 12 pm (Malaysia Time) on a Friday, your order will likely to be shipped out on the following Monday.
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- Your order will arrive within 5 to 7 working days for delivery within Peninsular Malaysia and 7 to 10 working days for delivery to East Malaysia, unless otherwise advised.
- Once the ordered product(s) are shipped, no cancellation will be accepted.
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